When it comes to business, managing your time is crucial.
Businesses should fix customer issues in one visit. Those who can, at least 70 percent of the time, have a higher customer retention rate. But companies that solve issues over several visits have lower customer retention.
Customers expect quick service. But business management is difficult.
Businesses must schedule tasks, manage large teams and assign equipment. There are a lot of moving parts to keep track of.
Job tracking software increases business efficiency. In this article, we’ll take a look at 7 Ways Job Tracking Software Can Improve Business Management.
#1. Deliver Better Customer Service
Using cloud-based job tracking software programs helps centralize business operations. It makes managing a business easier. It improves the customer experience.
Job tracking software businesses schedule appointments. They assign tasks in real-time. Availability, skillset and proper assets determine how a job gets matched and assigned.
Allocating proper equipment increases the rate of first-time fixes for customers. Customers also enjoy more communication through the platform.
Employees can create digital invoices. They can also send job cards, certificates or reports to customers immediately.
Supervisors use job tracking software to oversee each job. It ensures customer satisfaction.
#2. Increase Customer Communication
Customers enjoy improved communication through job tracking software.
Appointments get booked through an online portal. Businesses store customer files and provide access to team members for case management.
The software also acts as a CRM to improve relationships with customers.
Customers receive a text message, informing them that a technician is on their way. Then, a risk management assessment’s completed. The platform guides workflow.
Clear expectations are provided to customers through improved communication. It reduces customer complaints and increases customer retention.
#3. Connect Team Members
Business owners use job tracking software to connect their team members. The platform allows for improved cross-communication among employees.
Employees are connected to incoming tasks through an intelligent scheduling assistant. Tasks are also prioritized based on urgency.
Team members have access to the software from a variety of devices, and any location. Workers can communicate with those in the back office to provide status updates.
Teams get allocated to upcoming appointments.
You can also provide updates to team members when there are sudden changes made to schedules. Teams are also assigned equipment and work vehicles. Connecting team members improves the customer experience.
#4. Use Live Tracking for Business Management
Exercise efficient business management by using live tracking features. Job tracking software allows business owners to track each job in real time.
The integrated application shares live updates on the productivity of each team. Prioritize urgent jobs and track vehicles. Each vehicle is in view at all times, with up-to-the-minute updates.
Monitoring vehicles helps you manage your assets.
The platform also uses intelligent route planning. Route planning lowers the cost of fuel.
Businesses use live tracking to oversee operations from one platform at their fingertips. Using live tracking allows businesses to save time and money.
#5. Ensure Accurate Financials
Job tracking software allows businesses to manage financials.
Track time and avoid billing disputes. Provide customers with full transparency about the time put into a job. Tracking time ensures your business is paid for the time provided for each job.
Create immediate invoices with accurate reports to provide to customers. Invoices are emailed to customers immediately following their appointment.
Job tracking software also provides customers with convenient payment options. Employees can file expenses by submitting photographed receipts in real time.
Generate comprehensive quotes and place orders with the click of a button. Job tracking software eliminates the margin of error for bookkeeping.
#6. Grow Your Business
Grow your business using job tracking software.
The platform provides business intelligence to help businesses improve. View insights and up-to-date business reports. It also generates business management tips and helps point out growth opportunities.
Find out which parts of the business operation are succeeding. And identify popular services that are growing.
Reports allow businesses to identify industry trends and pivot to meet customer demands. It also allows businesses to take a closer look at their expenses and see if there are areas to be more efficient.
Use the software as a tool to examine business trends and move the business forward. It allows owners to generate their business management advice.
#7. Increase Productivity
Increased productivity is the greatest perk of job tracking software. Cloud-based systems build successful businesses.
Job tracking software makes everyone more aware of how they are spending their time. Tracking time increases accountability and productivity. It ensures employees are contributing, and making time for breaks to avoid burnout.
The software allows teams to share a list of tasks that need to be accomplished. This leaves available tasks for workers who are looking to be more productive.
Using job tracking software helps managers check their team’s work. It helps identify ways to maximize efficiency in your operations.
The automated features reduce paperwork. They also alleviate administrative duties. That leaves team members available to tackle other projects.
Job Tracking Software Improves Business Management
Resolving customer issues during the first service visit increases customer retention. But with so many moving parts, business management is complicated.
Thankfully, there is a simple solution.
Job tracking software reduces administrative duties. It automates finances, reports and paperwork. It maximizes productivity through effective scheduling, communication and workflow.
If you want to make your business more effective, we can help. Contact our team at Job Perfect today. Let’s take your business to the next level!